FAQ

1. Order

How to place an order?

Ordering on All Tides is easy:
Look for the product you want by navigating through products categories Swimwear, Gear, and Brands… or use the search engine. Select the products you want to buy and click "Add to cart". Once your products are in the cart just click on "Proceed to checkout" and follow the 4 steps to finish your order.

Is it secure to buy on All Tides?

Yes your payment is entirely secured thanks to the online payment solution of Moneris. Your card information are encrypted, this means that they are encoded in order to make them impossible to read. Moreover only Moneris is processing your payment information, we never read or store this data. In fact when you enter your card number on All Tides you are transmitting this information to Moneris not to us.

Technical details:
Our security system in based on a SSL encryption certificate with an extended validation as long as you see the green bar with the lock in your navigator this means the protection is activated.

Can cancel and order?

To do this you have to contact us before we ship the order. In case we already shipped your order you'll have to do a return or contact our customer service.

What payment method are accepted on All Tides?

We accept the following payment method:

  • Credit card (Visa, Master Card, American Express)
  • Paypal

2.Products

I saw something online that I can no longer find. What happened?

It's possible that the item has been removed from the site due to stock levels.

Can I purchase online an item that is not or no longer shown on your website?

No. For special requests or specific questions about our products, please call our customer service team. You may also send an email or chat online with one of our agents.

3. Delivery

What are the shipping rates?

Free delivery with purchases of $100.00 or more before taxes
Under $100 the shipping cost will be calculated in your shopping cart.

When will my order be delivered?

Regular delivery takes an average of 4 to 7 business days to be delivered.

Do you ship outside Canada?

No, currently we ship only in Canada.

Can I have my order delivered to another address?

Yes. You may have your order shipped to any valid Canadian address of your choice. Simply select "Shipping address different from billing address" in the second step of the purchase process and follow the instructions.

Can I track my package? How?

When we send your purchase on All Tides, you will automatically receive an email confirming your order has shipped. This email contains a link to Canada Post that will allow you to track your package.

What is happening if I'm not at home during the delivery?

If you are absent Canada Post will deliver a notice at your home and you will be able to retrieve your package at the closest Post office.

Order pickup at All Tides's offices: How does it work?

If you live near Montreal, you may pick up your order free of charge at our office, located at:

  • 5500 Fullum St. Suite 100
    H2G 2H3 Montreal, QC
  • Opening hours: Monday to Friday 9am to 5pm EST

Please choose the “Pick up at All Tides’ office” shipping option at checkout. Your order will be available after one full business day. You will be notified by e-mail or telephone as soon as your order is ready for pick-up.

Please note: It is not possible to modify or exchange an order at our office. Orders are available for pick-up only.

4. Return and reimbursement

You have thirty (30) days from the date of your order to submit a return request. All returns must be previously authorized using a Return Form.

Returning By Mail

Follow these steps:

  1. Request authorization for a return, using the online Return Form.
  2. After receiving your return authorization number, mail your package, with a copy of the invoice, to the following address:
    • Réception de Marchandises
      5500 Fullum St. Suite 100
      H2G 2H3 Montreal, QC

Once we receive your parcel, your refund will be processed within ten business days. Items returned without prior return authorization will be refused.

How much time do I have to return a Product?

You have 30 days starting from the delivery of your order

5. Our Privacy Policy

How can I unsubscribe form the newsletter?

You can unsubscribe from All Tides newsletter by clicking on the link at the bottom of the last newsletter your received