Privacy Policy

We are serious about protecting your identity and personal information. Our privacy policy applies to the personal information we collect through our website at www.alltides.com, and through our customer relationships.

Collection and Use of Personal Information

 Alltides.com collects personal data when you visit our website www.alltides.com, especially by using cookies.

We collect information in the following cases:

  • Purchase, order, return or exchange merchandise.
  • Request to be on our email list or to receive other marketing communications;
  • Register on our Website;
  • Participate in one of our contests or promotions or respond to a survey;
  • Submit a comment or question to customer service via e-mail or our live chat.
  • Submit a review on an item

For purchases made on our Website, we collect your billing and shipping address, telephone address, email address and gift message (if provided) in order to deliver the products you ordered. We may also collect optional information such as your date of birth which we use to send you a birthday greeting.

When you return or exchange previously purchased merchandise, you may be asked to give your name, address, and phone number. We collect this information to administer our loss prevention program, including to help detect and prevent fraud. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit-related information to process and administer the refund transaction.

Marketing Communications: When you sign up to receive our newsletter, or other promotional communications via mail or email, we may collect personal information such as your first and last name, email and/or mailing address (depending on method of delivery) and interests in order to provide you with the service you requested.

We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the "Unsubscribe" button that appears at the bottom of our e-mails or by contacting us.

Online Registration: Some of the features available on our Website may require you to register. When you register, we collect your first and last name, email address and a password that you select in order to provide and otherwise administer the service you requested. At the time you register online, we may ask your permission to send you future marketing information from us or our marketing partners. To withdraw your consent for such communications, contact us.

Contests, Promotions, Surveys: When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. At the time you are entering the contest, promotion or survey, we may ask your permission to send you future marketing information from All Tides or its marketing partners. To withdraw your consent for such communications, contact us.

Customer Service: When you submit a comment or question to customer service via e-mail or our live chat, or when you visit a customer service desk in one of our Stores, we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.

 

Disclosure of Personal Information

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.

Service Providers: We may transfer your personal information to third parties who provide services on our behalf, such as process payments, host our Web site, send email or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness.

These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of information we provide them and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

Legal: We and our service providers must give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law.

Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of All Tides or as part of a corporate reorganization or stock sale or other change in corporate control.

Website Information

When you visit our Website, we collect the IP address of all visitors to our Website and related information such as the Internet browser you are using, the computer operating system you are using, time spent visiting the Web site, usage patterns within the Web site, and the domain name of the web site from which you linked to our site. We collect this information to help us understand and improve your experience on the Website.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Deactivate Account/Unsubscribe

If you want to deactivate your account, please submit a request electronically [email protected] or by live chat.

If you do not want to continue to receive e-mail from All Tides, you can unsubscribe at the bottom of each email with the “unsubscribe” link. You may also contact us as set out under "Contact Us" below. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.

Security of personal information

We realize that our customers care about the security of their personal information. We take that task seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. All Tides will never ask you for your password in any unsolicited communication.

When you pay your order, banking information are encrypted and protected by Monery Payement system. This means that your banking information are not transmitted to our website, they go directly to the bank. Moreover our website uses the SSL security norm (Secured socket Layer) to secure all your information when you are ordering from us.

 

Changes to our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

 

Contact Us

You may contact us with the contact information below at any time if you have any questions or comments about this Privacy Policy; wish to access, update and/or correct inaccuracies in our records of your personal information; to withdraw your consent for marketing communications; or have a complaint about the manner in which we treat your personal information.

 

All Tides

5500 rue fullum , suite 100

Montréal H2G2H3
[email protected]

List of cookies we collect

The table below lists the cookies we collect and what information they.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.